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*3 Minutes 22 seconds later*

You are now ready to chat with Desiree.

"Desiree": Thank you for contacting Origin Help. My name is Desiree. How may I assist you today?

HCB: Hi Desiree, my download of Mass Effect is stuck at 99.99% conplete

"Desiree": Just a moment

HCB: It has been that way for at least 10 hours

"Desiree": It can take up to 12 hours mine did

HCB: for 00.01% ?

"Desiree": Are you on a adesktop ?

HCB: Yes

"Desiree": Can we do a dxdiag to see if your computer supports the game ?

HCB: k, ready

"Desiree": press the windows key +R and this will bring up the run window,type in dxdiag and then hit enter

HCB: k, ready

"Desiree": This will bring up the diagnostic tool

"Desiree": I will need the operating system , processor ,and memory

HCB: XP, AMD Phenom 9950 Quad-core, 3328 MB Ram

HCB: 4GB I have installed

"Desiree": thank you

"Desiree": Now I will need you to click the display tab and I will need the device name , driver date , and approximate total memory

HCB: ATI Radeon HD 3200, 6/11/2011, 700 MB

HCB: Does all this really effect the last 00.01% of the download?

"Desiree": You may want to upgrade your ram

HCB: System RAM or Video card RAM?

"Desiree": Both

HCB: mmm-kay

HCB: But back to the problem with downloading. What is causing the hang up?

"Desiree": Is there anything else I can assist you with ?

"Desiree": There might mot be enough memory

"Desiree": o hold the game

"Desiree": To*

HCB: I've got over 40GB of free space on my HDD

HCB: is that not enough?

"Desiree": Everything else looks good

"Desiree": If anything you can uninstall then reninstall origin

HCB: Yeah but I still have this question about the download. I have plenty of space for it to download

HCB: The download client worked fine. Now it is stuck at the last 00.01%

"Desiree": There may be a corrupt file somewhere

"Desiree": try to uninstall then reinstall origin

HCB: I'll run a scan on my PEBKAC driver. Thanks for your help.... I think

*Chat session closed by customer*